• Should I be prepared to direct and accompany the videographer throughout my home?  

Yes. You or an authorized representative will direct and accompany our videographer throughout your home or business. Please note: If entire rooms or any portion thereof, and/or personal property exists that you desire not to be documented for any reason, please let us know prior to recording.  

• Should I add commentary to my most valuable possessions during the recording process?

Yes, in fact we encourage it. 

The description of an item or a group of items should be brief, detailing what is known to be accurate and verifiable.

For purchased personal property please include approximate age, purchase price and place of purchase. Note: Always keep your sales receipts for expensive items in a safe place.

For personal property handed down, family heirlooms, collectibles, antiques, etc., please include age, condition, and current known value.

Our custom video-recordings reveal an everlasting, permanent legacy for your family and heirs to preserve your lifestyle, heirlooms, and valuables and their stories left behind.

Taking these initial steps will greatly improve your video property archive to be as accurate and effective as possible.

• What will be recorded on the DVD?

You will receive one custom digitally time/date-stamped DVD featuring your entire home's interior and exterior including household contents & amenities, architectural features, wall, floor & ceiling applications, furniture, rugs, fine art, china, crystal, sterling, jewelry, antiques, collectables, wardrobes,  electronics, appliances, sports equipment, A/C units, generator, elevator, security system, landscaping, irrigation, lighting, privacy walls & gates, pool/spa & equipment, ponds, garages, cars, water & aircraft, etc., on premise (weather permitting) during recording. Duplicate DVDs are available upon request prior to, or on the day(s) of recording. Cost: $15.00/ea.

• When and how will the recordings be shipped?

Your package will ship in approximately (1) one week from the date of recording. All deliverables will be shipped 1st Class through the U.S. Postal Service.

• What special features will be available on the DVD?

Your DVD is digitally time/date-stamped (each frame), and has the capability of review on either your DVD player equipped computer or with a progressive-scan DVD player associated with your TV. All disks are finalized (tamperproof) so nothing can be added, altered, or deleted.  The DVD features HQ normal playback, freeze-frame, multi-speed advance/reverse, and zoom modes (if your player's are so equipped) to view images at their highest quality.

• What is our privacy guarantee?

Video Property Archives™ realizes the trust, respect and sensitivity involved in recording your personal property. We guarantee your absolute privacy.  Video Property Archives™ does not retain any original or duplicate client recordings and strongly advises clients to store their DVD in an off-site safe deposit box. Privacy and confidentiality are a concern anytime someone enters your home. Before we start any inventory, we tour the home with our client or an authorized representative. We listen to any issues or concerns you may have with any rooms or possessions. We respect that each homeowner has a varying comfort level, thus we put our clients at ease prior to beginning their recording process. We also encourage client participation. We are a licensed Florida business. In addition, we sign a confidentiality agreement with you as part of our standard agreement.

• What is our disclaimer policy?

Video Property Archives™ makes no representations, guarantees, or warranties of any kind relating to the outcome of third party transactions for which this video archive may be used, including but not limited to insurance claims relating to property damage or loss, real estate transactions, or any other use of application of audio/video or video recording. 

• What if inclement weather conditions prevents the recording or completion of the exterior only?

Weather Conditions may cause a cancellation of recording your home's exterior only. Every effort will be made to record the exterior while on the premises. Travel charges only may apply if it is necessary to return to complete the recording process of the exterior only. (Refer to travel charge below) Client's decision whether to return prevails. 

• What if an extended electrical power outage occurs during the interior recording process?

Extended Electrical Power Outages may occur during the interior recording process preventing sufficient illumination of many possessions inside your home. If this occurs, it may be necessary to return once power has been restored. Travel charges only may apply if it is necessary to return to complete the interior recording process. (Refer to travel charge below)

• Are still photographs as reliable as a video-recording?

No, not really. Photographs tend to be one dimensional, are usually undated, cannot prove content location (within the home), and cannot possibly reveal the detail and overall condition of real or personal property in the same manner that a multi-dimensional, digitally time/date-stamped audio/video recording will. It would literally take thousands of still photographs to attempt to create the same factual evidence as a video recording. Research results show boxes full of pictures of personal property submitted as evidence of ownership and condition may raise a red flag with claims adjusters.

• How long does the average video recording process take?

Please allow (3) three hours on premises per residence. Some residences will take longer due to extremely large quantities of possessions and/or total gross square footage to be recorded.